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Terms & Conditions

Terms and Conditions for Get Planks Ltd

Last updated: 09/11/2024

Welcome to Get Planks Ltd. Please read our Terms and Conditions carefully. By purchasing from our store, you agree to these terms.

1. General Information

Get Planks Ltd is a UK-based e-commerce store that provides custom-sized timber products directly to consumers. Our products are crafted specifically for each order based on customer specifications.

2. Product Customisation

Due to the custom nature of our products, all orders are manufactured according to the measurements and requirements provided by the customer. Please ensure that all details are accurate before placing your order, as we cannot be held responsible for incorrect specifications.

3. No Returns or Exchanges

As our products are custom-made, we are unable to accept returns or exchanges once an order has been processed and manufactured.

Exceptions: We accept returns only if the product arrives damaged or is found to be defective. Please see section 4 for details.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order at hello@getplanks.co.uk. Include a description and photos of the damage or defect. We will assess the claim and, if valid, arrange a replacement or refund.

5. Cancellations

Cancellations may be accepted within 24 hours of placing an order. After this period, production will begin, and cancellation will no longer be possible.

6. Liability

Get Planks Ltd is not liable for any damages arising from improper use, handling, or installation of our products.

7. Governing Law

These Terms and Conditions are governed by UK law. By purchasing from Get Planks Ltd, you agree to submit to the exclusive jurisdiction of the UK courts.

Thank you for choosing Planks. If you have any questions, please contact us at hello@getplanks.co.uk.

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Frequently asked

We exclusively stock solid hardwoods. Hardwoods are the strongest, most durable and aesthetic woods for use in the home, but are the hardest to buy on the high street.

This includes everything from oak and walnut to maple and iroko. Explore the full range here →

All our planks of wood are Kiln Dried and Planed All Round (PAR). This means every piece has a moisture content of 8-12%, so they’re not prone to movement or cracking. They’re planed for a flat and smooth surface. Then cut to your exact size dimensions and square edged, ready for joinery or treatment.

As all planks are Kiln Dried and Planed All Round (PAR), they are designed for internal use or external use. Unlike air dried or green wood, which isn’t dried to a low enough moisture content to ensure it doesn’t move in the ambient temperature of our homes, Kiln Dried is ready for use.

Whether you’re looking for planks to make shelves, perform glue joint joinery or even a chopping board, our boards are ready for use.

Yes. All boards are suitable for exterior use. We’d recommend purchasing a protective treatment, such as danish oil or a strong varnish, which has UV filtering to help protect the wood discolouring from the elements.

Awesome! It depends what you want to build. Assuming you want to start with some simple joinery, such as building tabletops, we’d recommend getting your basic tools and treatments: sash clamps, glues, sanders and oils. It’s useful to have some power tools on hand, namely a handheld planer and a drill.

If you’re not sure where to start, try out our Woodworker Starter Pack, which has everything you need to try your hand at some simple joinery.

We deliver worldwide.

We are based in London, UK, and dispatch most orders via a third party courier (UPS). All UK deliveries are free for orders over £50 or £5 for orders under.

All timber orders are produced within a week. Joinery orders, such as tabletops and workshops, take an additional week (2 weeks total).

We send most orders via UPS, which is a Next Day Service for UK addresses, 2-3 days for Europe and 3-7 days for the rest of the world.

If your order has arrived damaged or defected, we will cover the cost for you to return the item to us for a replacement or refund.

Unfortunately, as every order is cut-to-size and made custom to requirements, we cannot accept returns.

We don’t currently have trade accounts, as Planks is designed with the DIYer in mind. However, if you’d like to order frequently at higher volumes, get in touch at hello@getplanks.co.uk with your requirements and we’ll see what we can do to help you.

You can contract us using the live chat on the website in the bottom right of your screen. We’ll get back to you within 24 working hours. Alternatively, drop us an email at hello@getplanks.co.uk.

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© 2025 Get Planks Ltd, Unit 46, Parkside Business Park, London, SE8 5JB, United Kingdom. All Rights Reserved.